Out-of-Hours

WE’LL BE THERE WHEN YOUR PET NEEDS US THE MOST


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Making sure your pet receives the best possible care day AND night!

Pets can have the worst timing, such as falling ill or getting injured late at night or over the weekend. Sometimes those unexpected events can happen when our practice is closed. That’s why we have teamed up with Vets Now, our local ‘out of hours’ vets, to ensure you have access to the best possible care, whatever the time of day or night. 
Vets Now provide the equivalent of an A&E or NHS Direct service for your pet. They are highly experienced in dealing with sick pets and emergencies and they are always available out of hours, either on the end of the phone to give FREE advice and guidance, or to see your pet if required. 
The vets and nurses at Vets Now are fresh and ready to see and care for your pet, even at 2am (they sleep during the day). They also provide plenty of cuddles, just like us! 
We work very closely together, so following a visit to Vets Now, your pet's detailed clinical notes will be sent to us. We all understand the importance of your pet as part of your family and will always ensure the best possible care is provided, no matter what time of day or night you call or attend the clinic. 
Remember, Vets Now are just a phone call away for FREE veterinary advice when we are closed, so just call them if you want some guidance or have any concerns. 

Vets Now – How the service works.

If you are concerned in any way about your pet when we are closed, simply give Vets Now a call and one of their vets or nurses will provide you with advice.

  • If your pet needs to be seen, the Vets Now local team will be ready and waiting to see you. They will assess your pet's condition and will always fully discuss your pet's treatment with you.
  • If your pet needs to stay with Vets Now, they will give you regular updates on their progress. As long as your pet is well enough to travel you can collect them in the morning, otherwise if necessary, ongoing care will be provided by us the next day.
  • As Vets Now are a separate company from us, you will be asked to pay them directly at the time of treatment. Naturally, the fees are more expensive than daytime fees, reflecting the dedicated Out of Hours service, which is fully staffed throughout the night and over the weekends. Their staff will always fully explain the fees to you and if your pet is insured, this normally covers the costs. Their number one priority is always to provide the best possible care for your pet.
  • Whilst Vets Now can visit you at home if the vet decides your pet is too ill to be transported, in almost all cases they will ask you to bring your pet to the clinic where they have the specialist facilities on hand to provide the best possible care - and where they are caring for other urgent cases that night.
“Caring and trustworthy. Their concern for our pet was with compassion and the vets kept us informed on our dog's progress. They were polite, courteous, friendly and professional. We would wholeheartedly recommend to anyone, thank you.” 
Lynn Kemp, pet owner.
View of a full grown teacup pigs
View of a light greyish rabbit

What to do in an emergency.

Here is some simple advice from us and Vets Now in case your pet needs attention during the night or over the weekend:

  • Try to stay calm - it will help you AND your pet.
  • Take care when moving or transporting your pet.
  • If your pet is bleeding, try to wrap the bleeding area with a towel or blanket applying gentle pressure to the wound.
  • If you are transporting a large pet, a board or a blanket use as a stretcher could aid you. Smaller pets may be easier to transport in a cage or carrier.
  • If you suspect that your pet has mistakenly eaten something harmful, contact Vets Now ASAP and if possible tell the vet what it is. If the packaging is still available, take it with you to the clinic.
  • If your pet is already on medication, take it with you in its original packaging.
  • Keep this leaflet handy for all the contact details should you need them.

About Vets Now.
Birmingham.

VETS NOW OPENING HOURS
• Monday – Friday 6pm – 8.30am
• Saturday 12 noon – Monday 8.30am
Vets Now are also open on all Bank Holidays.
EMERGENCY TELEPHONE
When our practice is closed, in an emergency call Vets Now on 0121 422 7268.
FOR FURTHER INFORMATION:
Please visit www.vets-now.com, you’ll also find useful Pet First Aid information that you can download and keep.

If you have any questions or concerns about the service you have received from Vets Now, their client care team are available
Monday – Friday 9.00am – 5.00pm on 01383 223 902, or email clientcare@vets-now.com
DIRECTIONS

From the Motorway:
Leave the M5 motorway at Junction 2 and follow the A4123 towards Birmingham. At the second set of traffic lights (at the junction with Flarourz restaurant) turn right into Causeway Green Road, turn first left into Pound Road and then third right into Brook Road, St Matthews Road is now second on the left and Vets Now are situated in the cul-de-sac inside the PDSA.

From Birmingham City Centre:
Follow the Hagley Road and at the junction with the Wolverhampton Road (there is the Ameber Tavern pub and McDonalds at this Junction) turn right. Follow this road for 2.2 miles, turn left into Pound Road (the large BMW garage will be just in front of you on the right). Take the 1st left turn into Brook Road, St Matthews Road is now second on the left and Vets Now are situated in the cul-de-sac inside the PDSA.

From the old clinic on Hagley Road:
Leave the clinic and follow Stanley Road (the side road which the clinic is on the corner of) until you meet the dual carriageway. Turn left and drive approximately 1.1 miles, turn left into Pound Road (the large BMW garage will be just in front of you on the right). Take the 1st left turn into Brook Road, St Matthews Road is now second on the left and Vets Now are situated in the cul-de-sac inside the PDSA.

How to find Vets Now

VETS NOW
St. Matthews Road,
Birmingham
B68 8AB
View of a full grown teacup pigs

Emergency Out-of-Hours veterinary care
Your pet in safe hands

Your local emergency hotline
0121 422 7268

About Vets Now.
Coventry.

VETS NOW OPENING HOURS
• Monday – Friday 6pm – 8.30am
• Saturday 12 noon – Monday 8.30am
Vets Now are also open on all Bank Holidays.
EMERGENCY TELEPHONE
When our practice is closed, in an emergency call Vets Now on 024 7659 5354.
FOR FURTHER INFORMATION:
Please visit www.vets-now.com, you’ll also find useful Pet First Aid information that you can download and keep.

If you have any questions or concerns about the service you have received from Vets Now, their client care team are available
Monday – Friday 9.00am – 5.00pm on 01383 223 902, or email clientcare@vets-now.com
DIRECTIONS

From M6:
Leave the M6 junction 3 and get onto the A444 towards City Centre. Follow the A444 to the end, at the roundabout take the third exit. Follow the road onto the inner ring-road, A4053 and exit junction 8. At the end of the slip road turn right onto Abbotts Lane and then left onto Barker’s Butts Lane. We are approximately 600 yards on the right.

From M40, Warwich, A46:
Leave the M40 at junction 15 heading onto the A46 Coventry. Take the exit signed Birmingham A45 onto the city centre ring-road. Exit the inner ring road at junction 8, onto the A4114. Take first right at the lights on to Abbotts Lane which becomes Barker’s Butts Lane. We are approximately 600 yards on the right.

How to find Vets Now

VETS NOW
34 Baker’s Butts Lane,
Coundon, Coventry
CV6 1DT
View of a full grown teacup pigs

Emergency Out-of-Hours veterinary care
Your pet in safe hands

Your local emergency hotline
024 7659 5354

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Dont delay if you believe your pet requires immediate medical assistance. For 24 hours a day, 7 days a week emergency vet services, contact the Swinfen Veterinary Centre on 01543 483 676.

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